Return, Exchange, and Warranty Policy
Returns
- Products can be returned within 7 days of receipt.
- The product must be unused and in its original condition with all accessories and packaging.
- Products that have been installed or used cannot be returned.
Exchanges
- Products can be exchanged within 7 days of receipt.
- The product must be in its original condition and unused with all accessories and packaging.
- Some products are non-exchangeable, including: face masks, socks, bags, and thermal clothing.
- Eligible products will be exchanged for a new product only.
Electrical Products
- All electrical products are non-returnable and non-exchangeable.
- In case of a manufacturing defect, the product will be handled through the warranty only, according to the manufacturer’s terms.
Shipping
- Customers are responsible for return or exchange shipping costs.
- All shipments must be prepaid.
- Boost Box is not responsible for lost packages during the return or exchange process.
Refunds
- Returned products will be inspected within 24–48 hours of receipt.
- Refunds will be issued to the original payment method.
- It may take 2–5 business days for the refund to appear in your account, depending on the bank.
Damaged Products
- Any damaged product must be reported within 48 hours of receipt.
- Clear photos of the product and packaging must be provided.
- Claims will be processed in coordination with the shipping company to ensure proper replacement or compensation.
Warranty
- All products are subject to the manufacturer’s warranty.
- Boost Box provides support only to assist with warranty claims.
- Warranty does not cover damage resulting from misuse or incorrect installation.
- Warranty processing time depends on the manufacturer’s policies.
Battery Warranty
- All batteries include a 10-day operational warranty from the date of receipt.
- Lithium batteries from EarthX include a 1-year manufacturer warranty.
- To activate the warranty, a claim must be submitted via the manufacturer’s official website, including photos and following the instructions.
- Once approved and a warranty number is issued, the battery can be exchanged at any of our branches.
How to Request a Return or Exchange
Customers can contact Customer Support via WhatsApp for assistance with all return or exchange steps:
+966 54 488 7277
