Warranty, Return, and Exchange Policy
Warranty Period
Depending on the product type.
Returns and Exchanges
Returns within: 3 days of receipt.
Exchanges within: 7 days of receipt.
Conditions
The product must be in its original, unused condition, with the original invoice retained.
Returns and exchanges are not accepted if:
- The product has been opened or its packaging tampered with.
- It shows signs of damage, use, or improper storage.
- It was not properly packaged.
- Any accessories or original packaging are missing.
Exceptions
Certain products are not eligible for return or exchange, such as:
- Used products (shoes, clothing, spare parts).
- Electrical and electronic components and batteries.
- Personal protective clothing and equipment after use or removal of accessories.
- Technical spare parts after installation or use.
Fees and Discounts
A discount of up to 25% is applied when a resalable product is returned.
If the purchase was made in-store and payment was made by bank card (Visa / Mastercard), and a return is requested after 24 hours from the purchase date, a 2.5% electronic payment processing fee will be deducted.
Compatibility and Installation
Ensuring the part or product is compatible with the motorcycle or intended use is the customer's responsibility before purchase.
Defective Products or Incorrect Shipping
We will bear all costs in the event of:
- A shipping error.
- A proven manufacturing defect.
Return or Exchange Method
A return shipping label can be requested from customer service for SAR 30, or the product can be shipped at the customer's expense.
Contact Information
Boost Box
4th Street, Al Khobar 34623, Saudi Arabia
Al Mursalat, Riyadh 12462, Saudi Arabia
Phone: +966 544887277
Important Notes
- Products must be returned in their original packaging with all accessories.
- Electronic products and batteries must be inspected within 48 hours of receipt.
- Requests will be processed within two business days.
- The refund will be processed on the same day your request is approved, and the funds may appear in your account within 1 to 7 business days, depending on your bank.
- We are always happy to serve you, and your satisfaction is our goal.